Your customers are ready to connect with your business in more ways than ever before. In today's digital world, the web, mobile app, e-mail, phone, and live chat are all engagement channels they expect you to deliver - seamlessly.
Zendesk makes make delivering great multi-channel experiences easy.
Build Better Relationships
A support channel is a medium through which you can communicate with customers. Popular support channels include telephone, email, social media, live chat, video, forums and self-service knowledge bases. What is multichannel customer support? Multichannel customer support is customer support provided across more than two channels. Support teams often use a ticketing system to assign a number to every customer message. It's great for staying organized internally, but it's not a very personal experience for your customers. Better than help desk software, Front lets you manage support without the ticket numbers, so every customer gets a personal reply.
Learn how to get started with building a multi-channel support model. Download our guide.
Connect with customers in the moment
Watch how to get started with a multi-channel delivery model.
- • Boost agent productivity
- • Improve customer satisfaction
- • Set up new channels quickly
Learn how to deliver a personal, productive phone support experience to manage all customer conversations.
- • Develop goals for providing great phone support
- • Organize and optimize your phone support
- • Measure and improve the support you provide
Learn how adding a chat channel delivers a faster and a more personal way to engage with customers.
- • Manage customer experience and chat volume
- • Determine your staffing requirements
- • Train agents to chat effectively
Read how customers have increasing expectations around which channels they should be served over and how long response times should be.
The Le Tote Story
Le Tote embeds a help center and Zendesk Chat in their app to provide a great customer experience while keeping costs down
Learn more >The WeGoLook Story
WeGoLook implements a unique channel strategy for their different customer segments. See how they approach it.
Learn more >ZENDESK TRAINING
Get started with Zendesk training or advance your skills with Zendesk Support Certification.
Learn more >ZENDESK SUPPORT
Get help with a support question or ask a question from the community.
Learn more >
Connect with your customers using one simple app
Free 14-day trial Easy setup
Manage your entire customer support in one help desk app
Combine tickets with chats to improve customer experience
Swap emails for tickets, and keep all messages in HelpDesk. To maximize the benefits, integrate HelpDesk with LiveChat, and organize your multichannel communication in one place.
Start solving ticketsEncourage teamwork in your organization
Work together on support tickets, and help other agents without leaving the app. Create private notes, tag your tickets, and group agents in teams. Make knowledge-sharing easier with HelpDesk collaboration tools.
Try collaboration toolsRespond to customer requests in seconds
Make ticket solving more time-efficient. Automate responding to repetitive questions with canned responses. Prepare ticket templates, and use shortcuts to add them to your message.
Automate your customer support tasksPersonalize your HelpDesk app
Feedback requests
Create your own feedback request that will be sent after you solve a ticket. Give your customers a chance to tell you what they think.
Agent signatures
Make your messages more personal with agent signatures. Every user can set up their own signature that’s automatically added to every message they send.
White-label responses
Ticket responses sent from the HelpDesk app look like regular emails. Add your own signature and white label your emails to include only your branding in ticket messages.
Custom views
Create your own sets of filters to make working with HelpDesk tickets even more convenient. Adapt the ticket dashboard to your needs and optimize your workflow.
Use web-based help desk app on any device
Desktop
Open HelpDesk in your browser and solve tickets with ease. There’s no need to download or install any apps or browser extensions. HelpDesk’s web application is always available online.
Mobile
A smaller screen is useful when you leave your office but need to stay in touch with your customers. The HelpDesk application is always in your pocket, you can solve tickets anywhere. Open the HelpDesk website and access the app instantly.
24/7 real-time HelpDesk app support
The HelpDesk team is always ready to talk to you if you need any help. Reach out to us on chat and get instant answers to your questions. Use our extensive self-serve Help Center if you prefer to find answers on your own.
HelpDesk app comes with built-in analytics
Browse the HelpDesk reports to learn more about your customer support efficiency and customer feedback. Take a look at the ticket heatmap to predict at what time of the day you need more agents online. Introduce data-driven customer service to your company.
Discover HelpDesk analyticsHow does a help desk app work?
Liveagenta Multichannel Help Desk Software Download
HelpDesk application is a ticketing system designed to manage your communication with customers in one simple dashboard.
You receive an email from a customer that is converted into a HelpDesk ticket.
Liveagenta Multichannel Help Desk Software Developer
You can assign this message to the right agent or team.
The agent uses the help desk software to solve the issue as fast as possible.
The customer receives your tickets response that looks like a friendly email.
One hour after solving a ticket, your customer also receives a feedback request. Analyzing ticket rating will improve the quality of your customer support. This step is optional, you can disable ticket rating if you don’t need it.